Funded executive sponsorship, success metrics tied to P&L, and the change-management readiness to put agents into the operating model.
AI work is opportunistic — pilots without owners, P&L impact or a portfolio view.
Use cases are prioritised but not measured against business KPIs the C-suite tracks.
A funded AI portfolio with named executive sponsors and KPIs in operating reviews.
AI is in the operating model: capital allocation, talent and KPIs reset around agent-augmented work.